Brown & Brown reports Claude access for over 6,000 staff

Brown & Brown deployed Claude to more than 6,000 employees in 45 days, chief executive Powell Brown told its 27 October earnings call. He said more than 90% were actively using it, without defining the measurement period.[1][2]

Across the wider business, he listed AI uses in prospecting, insurance submissions, claims analysis and data extraction. The company is bringing another group of employees onto Claude.[1]

Brown also reported a new value management office to measure investment and returns by initiative. He said AI funding would proceed in annual stages tied to expected returns.[1]

Asked when rising technology costs would be offset by benefits, he pointed to the January earnings call. Management plans to disclose 2027 spending and projected benefits then.[1]

Report an error or suggest a correction